Privacy Policy

Last Updated: November 7, 2025

1. Introduction

SmarterPlay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website SmarterPlay.live and use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Contact us via WhatsApp for orders or support
  • Make a purchase of activation codes
  • Subscribe to our communications
  • Provide feedback or contact customer support

This information may include:

  • Name
  • WhatsApp phone number
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences
  • Transaction history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: Process orders, deliver activation codes, and provide customer support
  • Communication: Send order confirmations, activation codes, and respond to inquiries
  • Payment Processing: Process transactions securely (we do not store complete payment card details)
  • Service Improvement: Analyze usage patterns to enhance our website and services
  • Legal Compliance: Comply with applicable laws and regulations
  • Fraud Prevention: Detect and prevent fraudulent transactions
  • Marketing: Send promotional materials (only with your consent, and you may opt out anytime)

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Website hosting
  • Analytics services
  • Customer communication (WhatsApp)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through trusted third-party providers
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records are typically retained for accounting and legal compliance purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing your personal information
  • Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us via WhatsApp at +1 332 266 2387.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites (including payment processors and WhatsApp). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. WhatsApp Communication

We primarily communicate with customers via WhatsApp. When you contact us on WhatsApp:

  • Your messages are subject to WhatsApp's Privacy Policy and end-to-end encryption
  • We will use your WhatsApp number to respond to inquiries and deliver activation codes
  • We do not share your WhatsApp information with third parties except as necessary for service delivery

12. Cookie Policy

We use the following types of cookies:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

13. Do Not Track Signals

Some browsers support Do Not Track (DNT) signals. Our website does not currently respond to DNT signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

16. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection.

17. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

WhatsApp: +1 332 266 2387

Available 24/7 in English and Arabic

18. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority.